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Dog (noun); The best friend you will ever have. A loyal, loving companion that cares for you more than himself. A special creature whose time in your heart will far out number its days on earth

Terms & Conditions

Pricing policy

No shows/missed appointments

No shows/missed appointments

Additional charges will apply for the extra time and products involved in grooming neglected coats, in-particular those which require clipping off due to severe matting.  


Matted coats can hide skin irritations, wounds, parasites, and even cut off blood supply. Alongside this, matted coats damage my tools and equipment, and also take a lot longer to complete the groom. Matted coats may result in an additional fee. 



No shows/missed appointments

No shows/missed appointments

No shows/missed appointments

 Please give me at least 24 hours notice, when possible, if you wish to cancel your appointment. 


24 hours can potentially give me enough time to offer the appointment to another client. If you cancel within the 24 hours of your appointment a 50% charge will incur.


No shows also incur a 50% charge, any further appointments will NOT be scheduled until this is paid.

Late drop off/collection

No shows/missed appointments

Late drop off/collection

 Please be respectful and arrive on time to your appointment, if you are late by 15 minutes or more then I may not always be able to go ahead with your appointment, this will then be classed as a no show.


If you are going to be late (drop off or collection), then please let me know with as much notice as possible. Late collection may result in an additional fee.


As a small business, I work 1-1 to make sure my clients get the best service possible, and it is not fair on myself or my other clients that day to be behind schedule due to somebody else being late. 

Fleas

Aggressive behaviour

Late drop off/collection

If your dog has fleas then there will be an additional cost of £10, this is for the sanitisation of my studio immediately afterwards. 

Pregnancy

Aggressive behaviour

Aggressive behaviour

I will not groom dogs who are pregnant.

Aggressive behaviour

Aggressive behaviour

Aggressive behaviour

If you are aware of your dog having an aggressive past whilst at the groomers, then it is essential that I am told before any appointment takes place. This is to protect myself, your dog, and also my own pets.

Privacy Policy

  

vanityFUR at Fordham is committed to ensuring that your privacy is protected. Should I ask you to provide certain information by which you can be identified; you can be assured that it will only be used in accordance with this privacy notice. 

I will collect the following information:

name, address, email address, contact telephone numbers, veterinary contact details, information and preferences relevant to your pet.


What I do with the information I gather?


  • internal record keeping
  • I may phone, text or email you regarding your pet’s past or future appointments
  • In an emergency I may share your information with your specified veterinary surgery, dog warden and police. In the event I am unable to contact your specified veterinary I may share your information with an unspecified veterinary surgery.
  • I will keep your information on my client record cards, consent forms and smart phone, tablet or PC.
  • All information is kept securely for up to one year after your pet’s last visit. I will regularly check to ensure we hold the most current details for you.

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