Additional charges will apply for the extra time and products involved in grooming neglected coats, in-particular those which require clipping off due to severe matting.
Matted coats can hide skin irritations, wounds, parasites, and even cut off blood supply. Alongside this, matted coats damage my tools and equipment, and also take a lot longer to complete the groom. Matted coats may result in an additional fee.
Please give me at least 24 hours notice, when possible, if you wish to cancel your appointment.
24 hours can potentially give me enough time to offer the appointment to another client. If you cancel within the 24 hours of your appointment a 50% charge will incur.
No shows also incur a 50% charge, any further appointments will NOT be scheduled until this is paid.
Please be respectful and arrive on time to your appointment, if you are late by 15 minutes or more then I may not always be able to go ahead with your appointment, this will then be classed as a no show.
If you are going to be late (drop off or collection), then please let me know with as much notice as possible. Late collection may result in an additional fee.
As a small business, I work 1-1 to make sure my clients get the best service possible, and it is not fair on myself or my other clients that day to be behind schedule due to somebody else being late.
If your dog has fleas then there will be an additional cost of £10, this is for the sanitisation of my studio immediately afterwards.
I will not groom dogs who are pregnant.
If you are aware of your dog having an aggressive past whilst at the groomers, then it is essential that I am told before any appointment takes place. This is to protect myself, your dog, and also my own pets.
vanityFUR at Fordham is committed to ensuring that your privacy is protected. Should I ask you to provide certain information by which you can be identified; you can be assured that it will only be used in accordance with this privacy notice.
I will collect the following information:
name, address, email address, contact telephone numbers, veterinary contact details, information and preferences relevant to your pet.
What I do with the information I gather?